Rtst is a subscription service owned by DDT FZCO (the "Owner"). In South Africa, the service is distributed to Vodacom customers by the Owner's distribution partner, Mobixone (Pty) Ltd (the "Distribution Partner"), and is billed at R10/day via your Vodacom account; additional network fees (data charges) may apply. This Privacy Policy explains how DDT FZCO and Mobixone (Pty) Ltd collect, use, and protect your personal information when you use the service. We are committed to protecting the privacy and security of your personal information.
DDT FZCO (the Owner) owns the Rtst service and its content. Its registered address is 101, A2 Building, Dubai Digital Park, Silicon Oasis, Dubai, UAE.
Mobixone (Pty) Ltd (the Distribution Partner), located in South Africa, distributes the service to Vodacom customers, manages billing through Vodacom, and provides local customer support. For any privacy-related query you may contact Mobixone (Pty) Ltd at privacy@mobixone.co.za.
We may collect various types of personal information from you, including your name, email address, phone number, and other contact details. We may also collect information about your use of our services or website, such as your browsing history, device information, and location data. Your mobile number, subscription status and billing are handled through your Vodacom account.
We use your personal information to provide and improve our services, to process your Vodacom subscription and billing, to communicate with you, and to comply with our legal and regulatory obligations (including the WASPA Code of Conduct). We may also use your information for marketing and advertising purposes, but we will always obtain your consent before doing so.
We do not sell your personal information. We may share it with Vodacom for the purpose of subscription billing, with trusted service providers who help us operate the service, with WASPA where required to resolve a complaint, and with law enforcement or regulators where legally required.
We take the security of your personal information very seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or misuse. We regularly review and update our security practices to ensure they remain effective.
Under the Protection of Personal Information Act, 2013 (POPIA), you have the right to access, correct, or delete your personal information, as well as to object to or restrict the processing of your data. You can exercise these rights by contacting us by email at privacy@mobixone.co.za.
If you believe your personal information has not been handled in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by other means.
If you have any questions or concerns about our privacy practices, please don't hesitate to contact us at privacy@mobixone.co.za.